Terms & Conditions

1. Acceptance and eligibility

These Terms & Conditions ("Terms") apply when you access or use loongle.com (the "Website"), which is operated by Loongle Shipping Inc. (龙展国际货运代理（苏州）有限公司; "Loongle", "we", "us" or "our"). By using the Website, you acknowledge that you have read and agree to these Terms. If you do not agree, do not use the Website.

The Website is intended for business and professional freight inquiries. You must be at least 18 years old and legally able to accept these Terms. If you use the Website on behalf of a company or other organization, you confirm that you are authorized to act for it.

2. Website terms and logistics service terms

These Terms cover only access to and use of the Website, including its content, quote request forms, contact links, and downloadable materials. They do not, by themselves, create an agreement for freight forwarding, carriage, customs brokerage, warehousing, cargo insurance, packing, delivery, or any other logistics service.

Any service we agree to provide may be governed by a written quotation, booking confirmation, customer or agency agreement, bill of lading, sea waybill, air waybill, warehouse receipt, insurance policy, carrier or subcontractor terms, applicable tariff, mandatory transport convention, and applicable law (together, the "Service Terms"). The Service Terms may contain important provisions on charges, cargo declarations, claims, time limits, liens, liability, insurance, and dispute resolution.

If these Website Terms conflict with Service Terms for a particular transaction, the Service Terms control that transaction. Nothing on the Website changes mandatory rights or obligations under applicable law or an applicable international transport convention.

3. Quote requests, rates, and bookings

A quote request submitted through the Website is an invitation for us to review your requirements. It is not a booking, acceptance of cargo, contract of carriage, or obligation on either party to proceed. We may request documents, clarification, cargo inspection, or compliance checks before offering or confirming a service.

Unless a written quotation states otherwise:

• rates and availability are indicative until confirmed in writing and remain subject to carrier space, equipment, routing, cut-off, and compliance approval;
• charges may change because of actual weight or dimensions, exchange rates, fuel or security surcharges, port or terminal charges, duties, taxes, inspections, demurrage, detention, storage, congestion, seasonal demand, or third-party costs;
• transit, sailing, flight, rail, customs, pickup, and delivery times are estimates and are not guaranteed; and
• cargo insurance is not included or arranged unless expressly requested and confirmed in writing, and any coverage is subject to the insurer's policy terms and exclusions.

A binding service arrangement arises only when the relevant parties complete the acceptance or booking process stated in the applicable quotation or Service Terms. An automated acknowledgment, email delivery receipt, or response that we received an inquiry is not booking confirmation.

4. Information and materials you provide

You are responsible for providing accurate, complete, current, and lawful information and for promptly correcting anything that changes. This includes the identity of the contracting party; cargo description, quantity, value, weight, dimensions, packaging, origin and destination; HS code and country of origin where known; Incoterms and named place; and any facts affecting safe handling or legal compliance.

You must clearly identify dangerous, hazardous, restricted, controlled, temperature-sensitive, high-value, fragile, non-stackable, oversized, battery-containing, or personal-effects cargo and provide the required classifications, safety data, permits, packing declarations, and other documents. Submitting a Website form does not mean we have accepted such cargo.

You confirm that you have the right to provide all information and documents submitted, including personal information about another person. Do not upload or send unlawful content, malware, trade secrets you are not authorized to disclose, or unnecessary highly sensitive personal data. Our handling of personal information is described in our Privacy Policy.

We may rely on information you provide when preparing a quote or coordinating services. Additional costs, delay, refusal, fines, or losses caused by inaccurate, incomplete, late, or misleading information may be handled under the applicable Service Terms and law.

5. Freight information and guidance

Website articles, guides, FAQs, route descriptions, schedules, Incoterms references, customs information, rate commentary, case studies, and similar materials are general information only. They are not a firm offer, professional legal or tax advice, customs ruling, insurance advice, or a guarantee that a route or service is suitable or available for your shipment.

Freight markets, carrier schedules, sanctions, duties, customs rules, documentation requirements, and local restrictions can change without notice and may differ by commodity and jurisdiction. You should obtain shipment-specific written advice and, where appropriate, advice from qualified legal, tax, customs, safety, or insurance professionals before acting.

6. Permitted use and prohibited conduct

You may use the Website for lawful, internal business and informational purposes. You must not:

• use the Website in violation of law, sanctions, export controls, customs rules, or another person's rights;
• impersonate another person, misrepresent your authority, submit fraudulent inquiries, or conceal the true nature of cargo;
• interfere with Website operation or security, introduce malicious code, attempt unauthorized access, or probe for vulnerabilities;
• use automated tools to overload, scrape, harvest, copy, or systematically extract Website content except as permitted by law or with our written approval;
• remove copyright, trademark, attribution, or other proprietary notices; or
• use the Loongle name, logo, content, or contact details to mislead customers or solicit business as if you were affiliated with us.

We may restrict or block access where reasonably necessary to protect the Website, our users, our systems, or legal compliance.

7. Intellectual property and downloads

The Website and its text, design, graphics, photographs, videos, logos, service marks, software, and other content are owned by or licensed to Loongle and are protected by applicable intellectual property laws. Except for the limited permission below, no right or license is granted by implication.

You may view, print, or download reasonable portions of Website content for your own lawful, internal, non-commercial reference, provided you do not alter the material or remove notices. You may not republish, sell, license, distribute, create derivative works from, or commercially exploit Website content without prior written permission.

Freight forms, invoice formats, packing lists, booking forms, agreements, spreadsheets, and other downloadable templates are provided for convenience. You are responsible for checking that a template is current, accurate, complete, legally effective, and suitable for the shipment and jurisdictions involved. A download does not create a client, fiduciary, agency, or advisory relationship.

Third-party names, carrier logos, marks, and materials remain the property of their respective owners. Their appearance does not grant you any license and does not necessarily imply endorsement beyond any relationship expressly described on the Website.

8. Third-party websites, carriers, and communications

The Website links to regulators, industry networks, carriers, downloadable resources, social media, WhatsApp, and other third-party services. Links are provided for convenience or verification. We do not control and are not responsible for a third party's content, availability, security, privacy practices, or terms. A link does not by itself constitute endorsement.

Transport and logistics services may be performed partly by independent carriers, agents, warehouses, customs brokers, insurers, and other subcontractors under their own terms and applicable law. Their appointment and responsibilities for a particular shipment are governed by the relevant Service Terms, not these Website Terms.

9. Availability and disclaimers

We take reasonable care in maintaining the Website, but it is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we do not warrant that the Website or its content will always be available, uninterrupted, secure, error-free, complete, current, or free from harmful components. We may correct, update, suspend, restrict, or withdraw any part of the Website without notice.

To the fullest extent permitted by law, we disclaim implied warranties relating to the Website and its content, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. These exclusions do not affect any warranty or right that applicable law does not allow to be excluded.

10. Limitation of liability

To the fullest extent permitted by applicable law, Loongle and its officers, employees, and agents will not be liable for indirect, incidental, special, punitive, or consequential loss, or for lost profit, revenue, business opportunity, goodwill, anticipated savings, or data, arising solely from access to, reliance on, or inability to use the Website or its general content.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where applicable law so provides. Liability relating to an actual freight or logistics service is determined by the applicable Service Terms, transport documents, mandatory conventions, and law.

11. Governing law and disputes

Subject to any mandatory law that applies, these Website Terms and any non-contractual dispute arising from use of the Website are governed by the laws of the People's Republic of China. The parties should first try in good faith to resolve any dispute by contacting the other party. If it cannot be resolved, the dispute will be submitted to a court with competent jurisdiction over our office in Suzhou, Jiangsu Province, China, unless mandatory law requires another forum.

A separate quotation, service agreement, transport document, or other Service Terms may specify different governing law, arbitration, jurisdiction, claim procedure, or time limit for a shipment-related dispute. Those provisions control that dispute.

12. Changes, severability, and contact

We may revise these Terms to reflect changes in the Website, our practices, or applicable law. The revised version applies from the “Last updated” date shown above. Continued use of the Website after an update means the revised Terms apply to that later use; changes do not retroactively alter agreed Service Terms for an existing shipment.

If a provision of these Terms is held invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. These Terms are available in English; any translation is for convenience, and the English version controls to the extent permitted by law.